Refund & Exchange Policy
Last updated: 11 August 2026
1. 7 day exchange window
You may request an exchange within 7 days of delivery. Shoes must be unworn, in their original condition with the box and tags intact. Please try shoes on a clean, soft surface indoors to avoid marking the soles.
2. Eligible for exchange
Exchange is available for a different size of the same product, or a different product of equal or higher value (you pay the difference). Sale and clearance items are eligible for exchange only, not refund.
3. How to request an exchange
To start an exchange, contact us within 7 days of delivery with your order number. We will arrange pickup of the original item. Once we receive and inspect it, we will dispatch the replacement.
4. Refunds
If a replacement is not available, we will issue a refund to your original payment method. Cash on delivery orders are refunded via mobile financial services (bKash/Nagad) or bank transfer. Refunds are processed within 7 business days of us receiving the returned item.
5. Damaged or wrong items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with a photo. We will arrange a free pickup and send the correct item or a full refund.
6. Contact us
For exchange or refund requests, visit us at Shop 24, Level 2, New Market, Dhaka 1205, Bangladesh, call +8801700000000, or message us on WhatsApp.